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Organizational Learning Management System:
1) We are a non-profit organization on a
very tight budget, can we afford this service?
2) What is included in our subscription fees?
3) What is
included in our set-up fees?
4) How long does it take to implement the Essential Learning
system?
5) Can we up-load our own reference materials to each course?
6)
Do we have the ability to survey our employees?
7) Are all of the courses in your library or just a selection
included in the cost of our annual subscription?
8) Do you have reporting capabilities that will allow us to
develop target training and identify staff training needs?
9) Can we customize reports and manipulate our own data to meet
internal or external reporting requirements?
10)
What if we want to terminate our agreement?
11) How
do you ensure customer satisfaction?
12)
What customer support do you have available?
13) Can you provide customer references in our region?
14) Do
you hold regular user group meetings?
15) What is your financial status and legal history?
1) We are a non-profit organization on a
very tight budget, can we afford this service?
Essential Learning's customers are non-profit organizations. We
have pricing plans available to make e-learning affordable for
all types of organizations. Most customers find that the savings
produced from adding e-learning offsets the cost of the system.
Fees are calculated on a per employee basis and remain the same
throughout the contract term unless there is a significant
change in the number of employees. There is also a set-up fee of
$2,500 that covers implementation and customization of your site
and training your staff on how to use it. Subscription fees may
be paid quarterly or annually. Additional discounts are
available when fees are paid annually. If your organization is a
member of one of our partner
organizations you are entitled to discounted rates.
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2) What is included in our subscription fees?
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Unlimited access to Essential Learning’s course library
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Course library customization
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Maintenance of continuing education accreditations
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Three interactive online courses built from your own content
in the first year of service
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New courses added to the course library every month
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Unlimited uploading of customer training materials and content
standard file formats (Word, PDF, PowerPoint, etc.)
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Database hosting and maintenance
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Customer support and group list serve
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Monthly training on reports and administrative functions
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Comprehensive management reporting and tracking
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3) What is
included in our set-up fees?
Our implementation fee is all inclusive – no hidden costs:
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Set-up includes custom site development, loading student data,
and staff training
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Development of an implementation plan based on your specific
needs
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Assistance setting up training competencies
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4) How long does it take to implement the Essential Learning
system?
A typical implementation takes approximately six weeks. The
implementation process is customized for each customer and
varies depending on the customer’s needs and resources that may
be available to commit to this process. As part of
implementation, we help you design an organizational training
plan with timelines and provide all necessary training and
support materials such as employee communications and training
guides.
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5) Can we up-load our own reference materials to each course?
The course guide feature will allow you to independently load
complementary information for each course. You can load policies
and procedures, reference materials, links and other documents
that can accompany your courses.
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6) Do we have the ability to survey our employees?
Yes, Essential Learning allows you to survey your employees both
confidentially or non-confidentially. This tool is helpful in
quickly gathering information from your employees.
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7) Are all of the courses in your library or just a selection
included in the cost of our annual subscription?
Essential Learning pricing is straightforward and includes our
entire course library and related CEU’s representing
approximately 400 courses. Our course library is the most robust
and comprehensive in the industry with new courses added every
month. More than 70% of the courses feature interactive training
vs. articles and ‘page turner type’ read only courses. Check out
the course library to review
our offerings and more details.
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8) Do you have reporting capabilities that will allow us to
develop target training and identify staff training needs?
Essential Learning provides you with both an item analysis and
training effectiveness functionality. These reports will help
target training needs and analyze on training effectiveness.
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9) Can we customize reports and manipulate our own data to
meet internal or external reporting requirements?
Yes, you can download most reports into CSV files or
spreadsheets to re-organize or structure your reports. You can
also access your database and use industry standard reporting
tools to develop your own reports.
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10) What if we want to terminate our agreement?
Our membership agreement has a no fault termination clause so a
provider can terminate at any time. All Essential Learning
membership agreements include a termination “without cause”
clause which supports our high level of focus on being an
e-learning service company.
11) How do you ensure customer satisfaction?
We have dedicated customer relations staff that monitors
customer satisfaction. We do routine surveys and course
evaluations, monitor system utilization trends and work directly
with customers to address utilization issues and provide
additional training if needed.
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12) What customer support do you have available?
We have live customer support staff available by phone from 8:00
a.m. to 8:00 p.m. Eastern Time. You can also email
support@essentiallearning.com and we guarantee a respond
within 24 hours. Coming soon, a members only site dedicated to
offering resources and a place to network with other Essential
Learning customers.
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13) Can you provide customer references in our region?
We are the only human service e-learning provider that posts
every organization we work with on our website. Please feel free
to contact any of our customers
to check their level of satisfaction and how they use our
system.
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14) Do you hold regular user group meetings?
We sponsor at least one large annual user group meeting and hold
multiple regional user group meetings in conjunction with our
association partners or state level conferences. We also hold
targeted user group meetings in response to customer needs or
requests.
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15) What is your financial status and legal history?
Essential Learning is financially healthy and has no past or
current litigation issues.
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